On the afternoon of December 11, 2025, Vietnam Air Catering Services (VINACS) organized a “Fruit Carving Workshop” for staff of the Business Lounge at Noi Bai International Airport (C-NIA). The program is part of a series of activities VINACS has been implementing to improve service quality and strengthen customer engagement.
Creating Valuable Experiences – Increasing Customer Satisfaction
At the event, VINACS’ head chefs directly guided participants through professional techniques for fruit carving, shaping, and decoration. C-NIA lounge staff practiced on-site, interacted with the instructors, and learned more about modern service procedures in the aviation catering industry.
Image: Head chef demonstrating fruit carving
The activity received highly positive feedback, contributing to enhanced customer experience and creating a distinctive highlight in VINACS’ customer care efforts.
Affirming the Commitment to Enhancing Service Quality
Organizing hands-on experiential programs clearly demonstrates VINACS’ commitment to a “customer-centric” approach. Through direct interaction, the company can listen to feedback, understand customer needs, and stay updated on their expectations to continually refine its service processes.
Image: Fruit-carving creations by C-NIA lounge staff after guidance from the head chef
Toward Professional and Sustainable Services
Soon, VINACS will continue to develop more experiential activities while accelerating digital transformation and enhancing staff capabilities to meet customers’ increasingly high service standards.
Image: Trainees and the head chef after completing the training session